Frequently Asked Questions

Most sellers publish their first product and start taking orders in under 10 minutes. The setup wizard guides you through every step.

None at all. BonikLabs is completely no-code. If you can use Facebook, you can run a BonikLabs store.

Yes — 3-day full access with no credit card required. You can take real orders during your trial.

Just an email address and phone number. You can connect your payment gateways and domain after signing up.

Yes — bKash, Nagad and Rocket are built in. Activate them with your merchant credentials, or use a personal account with a transaction ID.

Yes. COD is fully supported. Orders are automatically marked as pending until the courier confirms delivery.

We don't charge extra transaction fees. You only pay your standard bKash, Nagad or Rocket rate.

Payments go directly to your bKash, Nagad or Rocket account — no middleman, no holding period.

We have native integrations with Pathao and Steadfast. More couriers are coming soon.

From your order dashboard, click 'Book Pathao'. Customer address is auto-filled. You get a tracking number instantly.

Yes. You can set flat rates, per-zone rates, or free shipping thresholds — fully flexible.

Yes. Tracking status syncs back from Pathao and Steadfast automatically. Customers see live updates.

Free trial: up to 10. Starter and above: unlimited products with no listing fees.

Starter plan includes 1 storefront. Growth includes 3. Pro includes unlimited storefronts.

Yes. Start with a free subdomain (yourstore.boniklabs.com) and connect a custom .com domain any time.

Yes — on the Growth and Pro plans. Import via CSV or copy from existing sources using our bulk import tool.

Revenue, orders, conversion rate, top products, customer geography, and courier performance — all in real time.

Yes. Export any date range as CSV from the analytics dashboard. Growth and Pro plans include scheduled exports.

Yes. Set a minimum stock threshold per product. You'll get a dashboard notification when stock runs low.

All plans include email support. Growth and Pro get live chat with a named account manager.

Email support: 24/7 response within 12 hours. Live chat: 9am–10pm Bangladesh time, 7 days a week.

Yes — a full knowledge base, video tutorials, and step-by-step guides are available inside your dashboard.